RETURN POLICY

Exchange Policy

We offer a 24-hour exchange policy, meaning you have 01 day after receiving your item to request an exchange.

Please note: ALL ITEMS BOUGHT FROM THE CLEARANCE AND SALE SECTION ARE NOT ELIGIBLE FOR EXCHANGE.

  • Your item must be unused and in the same condition in which you received it.
  • It should be in its original packaging, accompanied by a price tag and proof of purchase.
  • The exchange request should be initiated by the customer within 24 hours of receiving the order.

Important: No returns are allowed. If you receive a damaged item, we will only offer an exchange, not a refund.As we make sure that every item is packed with three layer check.

Any item received that does not meet the above-mentioned conditions will not be accepted and will be returned to you at your expense.

Customized orders: No exchanges or returns will be accepted for any customized orders. Only standard products are eligible for exchange.

Shipping for exchanges:

  • The buyer is responsible for return shipping fees. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
  • In case of damage, a video of the parcel being opened is required to process the exchange.

Shipping address for exchange

9-4-136/2/A/1,

S.A Residency,

3rd Floor,

Jamilikunta,

Tolichowki,

Hyderabad, Telangana 500008.

For any questions regarding exchanges, please contact us at: support@naurangi.com

 

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